FAQ

1. Where is NidoNest based?

We’re based in Brighton, United Kingdom. All orders are processed and shipped from our trusted UK and EU fulfilment partners.

2. What products do you sell?

We make unisex hoodies and t-shirts designed for everyday comfort and easy wear. Each piece is made from soft cotton or recycled blends for lasting quality.

3. How long does order processing take?

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or UK public holidays are processed on the next working day.

4. What are your delivery times?

Once your order has been dispatched, delivery usually takes 4–7 business days across the UK, depending on your location and postal conditions.
During busy periods (such as holidays or sales), delivery may take slightly longer.

5. How much does delivery cost?

We currently offer free UK shipping on all orders — no minimum spend required.

6. Do you ship internationally?

At this time, we only ship within the United Kingdom.

7. What is your return policy?

We offer a 30-day return policy. If you’re not completely happy with your order, you can return any unworn, unwashed item within 30 days of delivery for an exchange or refund.
To start a return, email us at help@nidonest.co.uk or visit our Returns & Refund Policy page.

8. What if I receive the wrong or a faulty item?

If there’s an issue with your order, please email help@nidonest.co.uk with your order number and a brief description (plus photos if possible).
We’ll arrange a replacement or refund quickly.

9. How do I contact NidoNest?

You can reach us at help@nidonest.co.uk or through our Contact Page.
We’re available Monday to Friday, 9am–5pm (GMT).

10. Are your products ethically made?

Yes. Our hoodies and t-shirts are produced using responsibly sourced cotton and recycled materials where possible, through verified UK and EU partners that follow ethical working standards.