Payment Policy

Last Updated: 14 October 2025

At NidoNest, we aim to make your shopping experience simple, secure, and transparent.
This Payment Policy explains the accepted payment methods, how your transactions are processed, and how we keep your information safe when you shop with us at nidonest.co.uk.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

We accept all major payment methods through our secure Square payment gateway, including:

  • Visa
  • MasterCard
  • American Express
  • Maestro
  • Discover
  • JCB
  • Apple Pay
  • Google Pay

All prices displayed on our website are in British Pounds (GBP) and include VAT (tax).

Secure Payments with Square

All payments are securely processed by Square, our official payment partner.
When you make a purchase, your payment details are encrypted using SSL technology and processed directly by Square on its secure servers.

NidoNest does not have access to or store your full card details at any stage of the transaction.
This ensures that every payment is handled safely and complies with PCI DSS (Payment Card Industry Data Security Standards).

For more information about how Square processes and protects payment data, you can review Square’s Privacy Notice at https://squareup.com/gb/en/legal/general/privacy.

Payment Authorisation

When you place an order, your card or payment method will be authorised at checkout.
Payment is only captured once your order has been confirmed.
If your payment is declined or flagged as fraudulent by Square, your order will not be processed, and you will be notified immediately.

We reserve the right to refuse or cancel any order if fraud or unauthorised activity is suspected.

Order Confirmation

After completing your payment, you will receive an Order Confirmation Email summarising your purchase details.
Once your order has been processed and dispatched, you will receive a Shipping Confirmation Email containing your tracking link.

If you do not receive confirmation within a few minutes of checkout, please check your spam or promotions folder, or contact our support team at help@nidonest.co.uk.

Refunds and Cancellations

If you wish to cancel your order or request a refund, please refer to our Return & Refund Policy.
All refunds are issued to the original payment method used during checkout.
Refunds typically appear in your account within 7 to 10 business days, depending on your bank’s processing time.

Pricing and Taxes

All prices shown on nidonest.co.uk are final and include Value Added Tax (VAT) as required by UK law.
There are no hidden fees or additional charges at checkout.
The total amount shown at checkout is the exact amount you will be charged.

Payment Security and Fraud Prevention

We take security seriously and use advanced fraud prevention tools provided by Square to protect both our customers and our business.
If we detect any suspicious activity, we may contact you to verify your identity before processing the order.

NidoNest will never ask for sensitive payment information such as your full card number or CVV via email, phone, or social media.

Contact Us

For any payment-related questions or issues, please contact our support team:

Email: help@nidonest.co.uk
Phone: +44 1273 554164
Address: 94 Lyminster Ave, Brighton and Hove, Brighton BN1 8DS, United Kingdom

We are always here to ensure your payment and shopping experience with NidoNest remains safe and hassle-free.